The concept of IT services being a “utility” will hopefully die a quick and painless death.
As a managed IT services company, we don’t support computers, we support people. When something doesn’t work, a person calls us, not the PC. When an IT professional comes on site to solve a problem, he doesn’t talk to the computer, he talks to the person.
When is the last time you saw your hydro worker talk to you?
When is the last time you saw your city water/sewer engineer talk to you?
Let the record be straight: you can’t meter out IT services. IT Support is about supporting people. It’s about listening attentively to their needs and desires and then helping them use tools to achieve those needs. To steal from Home Depot, “you can do it, we can help”.
IT services is NOT a “utility”.
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